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hinoki wood japanese bathtub > FAQs/comments > FAQ's - order and payment

FAQ's - order and payment


Q #10		Can you ship to the United States? How long does it take?
A #10 Yes, we do ship to the US and to many other countries worldwide. In most of the cases we use air freight. Once the order is confirmed with a deposit, we start to custom build your bathtub. We guarantee the delivery to your home in 6~8 weeks from confirmed order. Shipping is done in a sturdy wood box and it contains the bathtub unit already in one piece for troublefree installation.
Q #11 Is the cost inclusive of transportation?
A #11Yes.The personalized quote includes pick-up in Japan, freight, terminal charges and delivery up to your door. The price may not include sales taxes. In most cases you (the coinsignee) will have to fill in a customs application (it can be done by fax) which costs 200-250 US$ and includes sales tax. You will not have to pay any other charge.
Q #12 What kind of payment schedule is common for the purchase? May we use credit cards?
A #12Every tub is made to order. We will require a 50% deposit (made by wire transfer to our bank in Japan) to confirm the order. The 50% is calculated on the price of custom made items only. Within 30 days we will build the tub and send you by email the photographs of the complete tub / accessories. Then we will require the balance 50% payment + packing charge + accessories if any (es. bucket, chair...) + transportation charge, as it was shownon the quote. If you prefer, you can use a forwarder you know. Sorry, we do not accept credit cards.
Q #24 My builder also enquired if it would be possible to get something like a VAT registration statement in respect of Bartok Design in Japan, if such a thing exists in Japan (it can be in japanese, I can get it translated locally). Or is this information going to be contained on the invoice? This is becase - I assume - since the tub was produced for export, there would have been no VAT or equivalent sales tax chargeable in Japan, but it will fall to be paid by me once I take the house with the tub in it from the builder. The builder would like some sort of documentation to support this.
A #24 I understand what you are saying (a stamp stating that the shipper is VAT exempt is required for exports originating in Italy), anyway the japanese customs do not require it. The shipping is DDU terms (Delivered Duty Unpaid) which already implies that VAT is payable by the coinsignee. On nearly one hundred of shippings we were never required to provide this declaration so to be honest I am not sure how to make it. Of course I can add a "VAT unpaid in country of origin for exported products" declaration and send you the amended invoice. Is it enough? Do you have any specific requirement according to the format of this declaration?

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